At Be You Boutique, we want to provide our loyal customers with the absolute best shopping experience available. It is important to us that our customers feel their best when wearing clothes from Be You Boutique. If you are not satisfied with your order, we want to try and do everything we can to make it better! You can always email us at info@shopbeyouboutique.com.
Returns
We hope all our customers love their items, but we understand that sometimes returns are required. We have tried to simplify our return process, in hopes that our customers will not have to go through too much hassle! Please note the refunds are not issued on returns. All returns will be credited through a Be You Boutique store credit by being placed on a gift card, that will be issued directly to your email.
Returns Process:
1. Notify us of your intent to return the item within 7 business days by contacting us at
info@ShopTheBYB.com or through our “Contact Us” page. Before contacting us, please review the list below to see if your item qualifies for a return:
- Store Credit is only given on items when we are notified within 7 business days of you receiving your shipment. Please note that all returns must be returned to us within 14 days of you receiving your items.
- Item must be in NEW condition. All items must remain unwashed, unworn, free of any pet hair or odors & still have all tags attached. If you return an item with makeup, deodorant, perfume or similar product stains, your item is not considered to be in NEW condition. Any item not received in NEW condition will not be refunded in any way.
- Anything purchased at a SALE price is a FINAL SALE and is not eligible for a return. Discounts for 20% or more are considered to be a SALE item. (This includes all Clearance items and any discounts (byb cash, etc) that are considered more than 20% off original retail value. If you choose to return a SALE item to us, a 20% restocking fee will be deducted.
- Jewelry, sunglasses, bralettes, hats and any other accessories are non-returnable.
- Shoes must be returned in the original box and placed inside an additional, protective shipping box. Damage to the shoe box makes shoes ineligible for return. (Please do not attach shipping labels on the shoe box. Shipping labels attached directly to a shoe box will make your item ineligible for a return, as we will be unable to sell them.) If the box is damaged the shoes will be shipped back to you and you are subject to the return shipping cost.
2. If your item qualifies for a return please contact us letting us know your intent to return an item. Include a copy of the invoice with your item and ship back to us within 14 days of you receiving the item. If your item is returned to us after 14 days, a 15% restocking fee will be added. All returns after 30 days will be rejected and returned to you at a charge. After discussing your options for having your rejected return shipped back to you, we will donate your item to a Women’s charity if no resolution has been met within 45 days.
3. Return Shipping is the responsibility of the customer. We do recommend purchasing tracking and insurance on all packages as Be You Boutique cannot be held responsible for packages that have been lost or damaged during transit. If Be You Boutique has to to pay additional postage, it will be deducted from your refund along with a $5 inconvenience fee.
Items can be returned to:
Be You Boutique
116 Shoopman Lane
Ferguson, KY 42533
4. Once we have received your return we will process your return within 7 business days. Refunds will only be issued in the form of store credit, applied to a Be You Boutique gift card.
5. If you make a purchase during "Open Shop" our return policy is still in affect. If you are unable to attend an "Open Shop" within 14 days you are welcome to return your item to the above address or contact us to make other arrangements.
Holiday Returns
Due to the nature of gifting during the Holidays, Be You Boutique will extend our 14 day return window to January 10th. During this period, all other Return policies are still in effect. The Holiday Return policy will be effective Small Business Saturday ~ January 10th.
Exchanges
Due to the limited availability of our items, Be You Boutique cannot guarantee exchanges. Therefore, if you would like to exchange an item we recommend returning the original item to us & repurchasing the item from our site. We are unable to hold guarantee items for exchange.
Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method.
- Domestic Shipping - $7.00 return cost
- If you choose not to have your order re-delivered, we can refund you the cost of the items as a store credit, but the original shipping cost and the undeliverable charges will be deducted from the refund as well as a 20% restocking fee.
Damaged or Defective Items
Please inspect your items immediately upon receiving them. If you feel you have received damaged or defective items, please contact us within 2 business days of receipt of your order. Unfortunately we are unable to make exceptions once merchandise has been in your care for more than 2 business days, has been worn, or washed. (Also note… slight pattern variations and placements are not considered defective.)
Damaged or Defective Return Process:
-
Notify us of your intent to return the item within 2 business days by contacting us at info@ShopTheBYB.com .
- Please include clear pictures of the damaged/defective area of your item
- Once we receive your email you will hear back from us within 24-36 hours.
- If we confirm that your item is damaged/defective we will issue you a prepaid return label as well as our return form for you to include with your shipment.
- We ask that you mail your item back to us within 7 days of you receiving the item. Please mail your item back to us in the original (or like) packaging. We recommend that you have your item scanned when dropping off at the USPS so you can keep the receipt for tracking purposes.
- Once we have received your return we will process your return within 7 business days. Please keep in mind that banks & credit card companies can take anywhere from 24hr - 10 days to post a refund to your account.
Questions?
If you still have questions, please contact us at info@ShopTheBYB.com or through our “Contact US” page.
