At Be You Boutique, we’re committed to giving you the best shopping experience possible. We want you to feel confident and love what you wear! If something isn’t right, we’ll do our best to make it right. Please read the entire policy below for all the details.

📧 Contact Us (Preferred):
ShopBeYouBoutique@gmail.com

📱 Storefront Phone:
606-425-5549

🔁 Start a Return: RETURN PORTAL

📦 Returns

Start Your Return

Begin your return through the Re:do Returns Portal using your order ID and zip code.

We now offer Re:do Return Coverage, which allows you to:

Cover return shipping + shipping protection with a one-time fee at checkout
Use the portal even without coverage (discounted return label available)

Return Steps

Start your return in the Re:do Returns Portal with 10 days from delivery.
Select the item(s) you wish to return
If you purchased Re:do, your return shipping is covered
If not, purchase a discounted return label
Print your label and drop off at USPS (labels expire after 7 days, please drop your return in the mail asap)

Return Policy Guidelines

Store Credit Only: All approved returns are issued as store credit via emailed gift card
Return Window:
- Return must be started within 14 days of delivery
- Items must be mailed within 5 days of receiving your label or it will expire.
Condition Requirements:
- Items must be new, unworn, unwashed, with tags attached
- No makeup, deodorant, perfume, pet hair, or odors
- Items not in new condition will be rejected without refund

Important Return Rules

Items discounted 20% or more are FINAL SALE
Promotions like BOGO, BYB Cash, or special sales = FINAL SALE
Attempted returns of FINAL SALE items:
- Will incur an $8 restocking fee (each piece)
- Credit issued at current sale price (at time of return)

Non-Returnable Items

Jewelry
Swimwear (ALL SALES FINAL)
Sunglasses
Bralettes
Bodysuits
Hats
Accessories

Shoes

Must be returned in original box inside another shipping box
Do NOT place labels on the shoe box
Damaged box = $8 restocking fee or rejection

Late Returns

After 14 days: $8 restocking fee applies
After 30 days: Return rejected
After 45 days unresolved: item may be donated

Return Shipping

Customer is responsible for return shipping
Discounted USPS labels available via Re:do portal
Lost/damaged returns are not the responsibility of Be You Boutique
Insufficient postage = deducted + $5 fee

Return Address

Be You Boutique
79 Pumphouse Rd
Somerset, KY 42503

Processing Time

Returns processed within 7 business days of receipt
Store credit issued via email
Rewards/discounts are non-refundable and not reissued

In-Store Purchases

Same policy applies. Items may be:

Returned in-store within 14 days
Or mailed back if needed

🎄 Holiday Returns

Return window extended to January 1st
Applies from Black Friday – January 1st
All other policies still apply (FINAL SALE rules, etc.)

🔁 Exchanges

Due to limited inventory, we cannot guarantee exchanges.

👉 Best option:
Return item → Repurchase desired item

📦 Refused / Undeliverable Packages

Return shipping fee: $8
If not re-shipped:
- Store credit issued minus:
  - Original shipping
  - Return costs
  - 20% restocking fee

⚠️ Damaged or Defective Items

Inspect your order immediately.

Must be reported within 2 business days
Email: ShopBeYouBoutique@gmail.com
Include clear photos

If Approved:

Prepaid return label provided
Item must be returned within 7 days
Processed within 7 business days of receipt

Note: Pattern variations are not considered defects.

❌ Cancellations

Cancellations incur a 10% fee (payment processor fees)
Orders cannot be canceled after processing

💲 Price Adjustments

We do not:

Adjust prices after purchase
Apply discounts retroactively

Returns, Exchanges & Cancellations